The Spinrise support team is available 24 hours a day, 7 days a week, and most questions are resolved in a single conversation. Live chat is the fastest channel with typical replies within five minutes, email works best for document related topics, and this page explains which channel to pick for which situation.
Live Chat
The chat button sits in the corner of every page of the site and works around the clock. Use it for anything that needs a quick answer: bonus activation, deposit status, game questions, account settings or loyalty program details. Our agents reply in English, average response time is under five minutes at any hour, and the full chat history stays available in your account.
Email Support
Email is the right channel for topics that involve documents or need a detailed investigation: KYC verification, withdrawal reviews, responsible gambling requests such as limits or self exclusion, and privacy requests under our Privacy Policy. Write from the email address linked to your account, attach the relevant documents or screenshots, and describe the issue in a few sentences. Replies usually arrive within 24 hours.
How to Get Help Faster
A few details in your first message save a full round of clarifying questions:
- The email address your account is registered to;
- A short description of the issue and when it happened;
- The payment method and amount, if the question concerns a deposit or withdrawal;
- The exact game title, if the question concerns gameplay;
- Screenshots of any error messages you have seen.
Social Channels
Our official Telegram and Instagram communities publish news, exclusive promo codes and seasonal offers. Social channels are for announcements rather than account support, so questions about balances, payments or verification should always go through live chat or email, where our agents can securely access your account.
Contact Form
You can also send us a message directly through the form below, and it will reach the same support team as email. Contact details submitted through the form are used only to answer your message, as described in our Privacy Policy.
[contact-form-7 id=”XXXXXX” title=”Contact form 1″]
Responsible Gambling Support
Requests for deposit limits, cooling off periods or self exclusion are treated as priority and can be made through any channel at any time. If gambling has stopped being fun, free and confidential help for New Zealand residents is also available outside the casino through the Gambling Helpline on 0800 654 655, and more resources are listed on our Responsible Gaming page.